大學生常出現的心理困擾以情緒與人際關係為主。過去文獻指出，高情緒表達矛盾者常面臨較多 心理困擾，而害羞者也常面臨較多的人際困擾之問題。據此，本研究認為，害羞者可能較容易感 到情緒表達矛盾，因而較易產生心理困擾。另外，大學生相較於其他階段更常使用網路，而網路 的特性可能會吸引害羞、高情緒表達矛盾的個體進行網路自我揭露，但過去文獻對於網路自我揭 露和心理困擾的關係仍無定論。據此，本研究欲探討大學生的害羞、情緒表達矛盾與心理困擾之 間的關聯，同時提出兩項競爭模式來檢驗網路自我揭露在其中所扮演的角色。本研究以網路問卷 招募臺灣公私立大學生 365 名，研究工具包含「害羞量表修訂版」、「症狀檢核量表」、「情緒 表達矛盾量表」、「網路自我揭露量表」以及「基本資料與網路使用狀況調查表」。結果顯示， 大學生在排除生理性別、社群軟體互動型態後，害羞、情緒表達矛盾對於心理困擾有顯著的預測 力，且情緒表達矛盾在害羞與心理困擾間扮演中介變項之角色，而網路自我揭露則在情緒表達矛 盾與心理困擾間扮演調節變項之角色。此結果意涵，害羞與情緒表達矛盾在大學生個體的心理困 擾間扮演重要角色，且網路自我揭露可能有助於改善情緒表達矛盾對心理困擾的影響。

Past studies indicated that the psychological distress of college students is often related to emotional and interpersonal issues. Even college students’ interpersonal problems often lead to depressive symptoms. However, if college students have sufficient social support, they can reduce the likelihood of developing depression and even improve their emotion regulation ability. This shows that college students’ social support is closely related to emotional distress. Meanwhile, individuals with higher ambivalence over emotional expression often face more psychological distress, while shy people also often face more interpersonal distress. Based on this, this study believes that shyness may increase level of ambivalence over emotional expression in college students, thereby affecting the degree of their psychological distress. Furthermore, college students belong to a group of high Internet users, and the characteristics of the Internet may attract individuals with high ambivalence over emotional expression to self-disclose online to compensate for the lack of interpersonal relationships in real life, or as a channel for emotional catharsis. However, whether Internet self-disclosure can actually promote the mental health of college students remains to be determined. Luo and Hancock (2020) reviewed the relevant literature on Internet self-disclosure and found that the causal relationship between Internet self-disclosure and psychological wellbeing is not clear. They proposed a theoretical framework to be tested based on the “social compensation hypothesis” and the “enhancement hypothesis” to explain the relationship between Internet self-disclosure and psychological well-being, that is, Internet self-disclosure may affect an individual’s psychological well-being through some mechanisms (for example, perceived social support). They also believe that although individuals with certain psychological traits (such as loneliness and social anxiety) are more likely to disclose themselves online, these individuals seem to find it difficult to benefit from Internet selfdisclosure. This is mainly because they may be less likely to disclose honest and negative self-disclosures online, making it difficult for them to effectively obtain social support and thus benefit. In other words, although authentic Internet self-disclosure may contribute to enhance psychological well-being, individuals with psychological distress are more likely to present a “false self” on social media, which in turn can lead to greater depression and less connection with others. Luo and Hancock also mentioned that the characteristics of different social media may have some impact, such as the ability to send private messages and anonymity, so individuals with psychological distress may receive more social support. In order to clarify the above controversy, this study proposed two competing models: One of which is the “serial mediation model,” this is to examine whether shyness can improve college students’ psychological distress through the serial mediation

心理困擾、害羞、情緒表達矛盾、網路自我揭露

psychological distress, shyness , ambivalence over emotional expression, Internet selfdisclosure