8(1)
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2018 / 1
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pp. 27 - 63
男性流行時尚雜誌之內容行銷效益評估
Effects of Social Media Content of Male Fashion Magazines on Customer Values and Brand Love
作者
馮昱棠 Yu-Tang Feng
(國立中山大學行銷傳播管理研究所碩士生 Graduate Student, Institute of Marketing Communication, National Sun Yat-sen University)
李雅靖 Ya- Ching Lee
*
(國立中山大學行銷傳播管理研究所教授 Professor, Institute of Marketing Communication, National Sun Yat-sen University)
馮昱棠 Yu-Tang Feng
國立中山大學行銷傳播管理研究所碩士生 Graduate Student, Institute of Marketing Communication, National Sun Yat-sen University
李雅靖 Ya- Ching Lee
*
國立中山大學行銷傳播管理研究所教授 Professor, Institute of Marketing Communication, National Sun Yat-sen University
中文摘要
本研究以顧客價值理論為基礎,調查男性流行時尚雜誌在粉絲專頁上之內容發布如何影響顧客價值、品牌愛慕與購買意圖。本研究之問卷調查發現,娛樂性與知識技巧性內容會創造社群成員功能性、享樂性、象徵性、成本犧牲性、社交性價值效益。本研究之貢獻為探討社群粉絲專頁在發布何種類型之資訊內容可有效地提升顧客價值、品牌愛慕、購買意圖,並將顧客價值理論應用於媒體產業,找出適合評估媒體的顧客價值面向。最後,本研究之結果可針對男性流行時尚雜誌在未來社群資訊內容發布給予相關實務建議。
英文摘要
This study applied the theory of customer values to investigate influences of social media content by male fashion magazines on customer values, brand love, and purchase intentions. The survey results demonstrated that entertainment content and knowledge and expertise content can increase customers' functional, hedonic, symbolic, cost-sacrifice, and social values. This paper contributes to the literature by clarifying which kinds of content can effectively increase customer values, brand love, and purchase intentions. It also made academic contributions by extending customer values to media industry and found appropriate values to evaluate media's customer values. This study finally offered some practical suggestions.
中文關鍵字
品牌愛慕;內容行銷;粉絲專頁;顧客價值;購買意圖
英文關鍵字
brand love; customer values; Facebook fanpage; purchase intention