現行身障服務中心面臨跨部門合作困難、資源不足，缺乏身障複雜需求者的服務機制。本研究目的為：(1)釐清跨部門合作與資源介入情形，擬訂具體合作模式；(2)瞭解專業支持協助困境，建構協助機制；(3)檢討身障複雜需求服務現況，提出操作建議。研究自2021年1月至2022年1月，透過試辦計畫與焦點團體建構身障複雜需求服務模式。研究結果有：界定複雜需求定義與服務指標、設計複雜需求處遇流程、規劃專團小組運作方式。針對複雜需求中的各項重要議題進行深入討論，最終建議政府建構複雜需求服務協調模式、發展專團小組，培訓專業單位身障專業服務理念。

Currently, service centers for people with disabilities are facing various challenges, including cross-departmental cooperation difficulties, insufficient resources, and a lack of assistance mechanism to address the complex needs of people with disabilities (CNPD). This study aimed to (1) elucidate how to conduct cross-departmental cooperation and resource intervention; (2) identify the intervention difficulties in services that address the CNPD; (3) develop a service intervention model that fulfills such needs. This study was conducted from January 2021 to January 2022 through a pilot project and focus groups. The results elucidated the current situations of cross-departmental cooperation and resource intervention, the difficulties in intervening in the CNPD, and the current mechanism of expert-assisted services. Various topics relevant to the fulfilling of such needs were discussed, the recommendation is for the government to build a comprehensive intervention model for the CNPD, develop expert teams, and foster an awareness of professionalism among service organizations.

複雜需求;身心障礙服務;跨部門合作;服務協調模式

complex needs;service for people with disabilities;cross-departmental cooperation;service coordination model