內政部營建署自1998年起推動「城鄉風貌改造運動」迄今已逾十餘年，城鄉風貌工程使用檢討及維護管理機制的建構即是非常重要的課題。有鑑於此，本研究就園景設施、休憩設施、社教設施、服務設施…等四大類環境設施，以「用後評估」模式，採民眾問卷進行實證研究，並輔以深入訪談，檢視工程之環境設施品質，找出影響環境設施品質的相關因素，期望能作為後續設計與管理維護之相關決策參考依據。經研究結果發現：（一）民眾與專家對於「園景設施」的評價差異性大。（二）民眾的整體使用滿意程度與管理維護合宜程度具有顯著相關性。（三）公部門之評估指標與民眾、專家對於環境設施的評價部分呈現負相關。（四）影響環境設施品質的主因為規劃設計不當、以及與民眾期望不同。

The environmental quality has become the depth indicator for the development of urban and rural areas. Through field research, four environmental facilities were investigated in this study, including landscape facilities, leisure and recreational facilities, social and educational facilities and public facilities. Based on the post-occupancy evaluation, the public and experts were surveyed along with the in-depth interview to examine the quality of environmental facilities and to find out relevant factors, making further suggestions for policies in design, maintenance and management. The research results were:（1）there was a significant difference between public and expert evaluations toward ‘landscape facilities’.（2）The overall occupancy satisfaction of the public was significantly correlated with maintenance and management conditions.（3）The evaluation indicators of the government were negatively correlated with public and expert evaluations toward environmental facilities.（4）The inappropriate design and planning and the different expectations of the public affected the quality of environmental facilities.

城鄉風貌、環境設施、用後評估

townscape project, environmental facility, post-occupancy evaluation