本研究旨在探討網路諮商中網路即時諮商與電子郵件諮商兩組當事人，於初次晤談後以及晤談 結束後所知覺的工作同盟、諮商員效能與諮商滿意度之間的相關與差異情形。本研究邀請 20 位大學生（其中兩名男性），及 8 位諮商員（其中一名男性，年齡在 26 至 42 歲）參與本研究， 配對為「網路即時諮商組」與「電子郵件諮商組」兩組，一組 10 位當事人，分別接受 2 至 6 次的網路諮商。本研究的研究結果發現：（1）網路即時諮商組當事人於初次晤談後，所知覺之 工作同盟、諮商員效能與諮商滿意度兩兩有正相關；於晤談結束後，當事人所知覺之工作同盟 與諮商員效能間有顯著正相關。在初次晤談後與晤談結束後之差異比較上，當事人在工作同盟 及諮商滿意度之知覺，顯示出顯著組內差異。（2）電子郵件諮商組當事人於初次晤談後，所知 覺之工作同盟、諮商員效能與諮商滿意度三者間皆無相關；於晤談結束後當事人所知覺之諮商 滿意度分別與工作同盟、諮商員效能之間有顯著正相關。在初次晤談後與晤談結束後之差異比 較上，當事人在工作同盟及諮商滿意度之知覺，顯示出顯著組內差異。（3）兩組當事人在初次 晤談後以及晤談結束後所知覺之工作同盟、諮商員效能以及諮商滿意度，皆無顯著組間差異。 本研究並根據研究結果、討論與研究限制，提出未來研究建議。

The purpose of this study was to explore the clients’ perception of the “working alliance”, “counselor’s effectiveness”, and “client’s satisfaction” in the process of Internet counseling via real-time webcounseling and E-mail counseling. Twenty university students and 8 counselors were invited and assigned to real-time webcounseling group and E-mail counseling group equivalently. Both group received fifty-minute sessions once a week, which proceeded two to six sessions based on clients’ decision. The findings of this study were as follows: (1) For the real-time webcounseling group, after the first session, the clients’ perception of “working alliance” had significantly positive correlation with the clients’ perception of “counselor’s effectiveness” and “client’s satisfaction,” and the clients’ perception of “counselor’s effectiveness” had significantly positive correlation with the clients’ perception of “client’s satisfaction.” After the last session, the clients’ perception of “working alliance” had significantly positive correlation with the clients’ perception of “counselor’s effectiveness.” A significant difference was found in the clients’ perception of “working alliance” and “client’s satisfaction” between the first and the last session. (2) For the E-mail counseling group, after the first session, no significantly positive correlation was found for the clients’ perceptions. After the last session, the clients’ perception of “working alliance” and “counselor’s effectiveness” had significantly positive correlation with the clients’ perception of “client’s satisfaction.” A significant difference was found in the clients’ perception of “working alliance” and “client’s satisfaction” between the first and the last session. (3) For the difference between the two groups, no significant difference was found for all clients’ perception between the first session and the last one. Finally, based on the results and limitations of this study, some important suggestions for Internet counseling and future studies in relative fields were proposed.

工作同盟;網路諮商;網路即時諮商;諮商滿意度;諮商員效 能;電子郵件諮商

client’s satisfaction; counselor’s effectiveness; E-mail counseling Internet counseling; real-time webcounseling; working alliance