本研究針對我國照顧服務證照體系，採深度訪談及文件分析探討照顧服務員專業證照發展之可行性。研究發現照顧服務員證照考試有其必要，但全面取證的要求難以應付照顧現場對人力需求的急迫；且單一級照顧服務員技能檢定與實務工作所需要的職能存在落差，需調整升級並發展不同級別與類科；其次，照顧服務專業發展需要正規教育，專業職能基準需要產官學界共同合作，然而產官學界對專業發展之途徑各有主張；第三，發展照顧服務專業制度與職涯藍圖有助年輕人力投入長照服務。本研究建議我國照顧服務員證照制度之政策規劃，可訂定短、中、長期目標，並提出政府部門可採行的專業證照發展方案，期透過適當專業分級提升照顧服務品質，吸引及留用優秀人才。

The study utilizes in-depth interviews and document research to explore the feasibility developing a professional care worker certification system in Taiwan. Presently, care workers require a comprehensive certification examination, which is unfeasible due to labor shortage. This study demonstrates the necessity for a certification and licensing examination that bridges these gaps, both in the workforce and in certification. Secondly, there is also a significant gap between the single-level certification exam and competency requirements for practical work, thus qualification exams need to be reworked throughout. Third, developing a care worker certification system requires formal education and the cooperation of the government, academia, and long-term care industry. Fourthly, such a system and career blueprint will encourage and aid youngsters to pursue careers in long-term care services. The findings provide recommendations for policy planning that the government can implement to develop such a system and manifestly improve care service quality in Taiwan.

長期照顧; 照顧服務員; 專業證照; 職能基準; 技能職類測驗能力認證

Long-term Care; Care Worker; Professional Certification; Competency Benchmarks; Skills Test and Competency Certification