資訊系統開發過程是一種團隊成員互動的過程，過去有關資訊系統專案團隊的研究，大 都強調技術性問題，而行為面問題則常常被忽略，尤其是開發成員間互動行為之研究更 是少見。因此本文以探索性方式，採個案研究法（定性研究法），從開發成員的角度，探 尋台灣軟體資訊界成員在系統開發過程中之各類互動行為。本研究透過個案訪談與內容 分析結果定義出十四種互動型態，包括激勵關懷、互信互重、經驗分享、聯誼活動、團 隊合作、溝通協調、與互相支援七種偏向協調合作之「人際導向」型態；規範導向、使 用者導向、與尊重專業三種以順利完成任務為互動重點之「任務導向」型態；以及各做 各的、堅持己見、見死不救、與推卸責任四種各行其事之「自我導向」型態。最後，根 據本研究之發現產生出三個研究命題，可作為未來採行定量研究法之依據。

The Information System （IS） development process is an interaction process among team members. The study attempts to find out various interaction patterns among developers during IS development. The case-study identifies fourteen interaction patterns. Seven of them are "people-oriented", including encouragement and consideration, respecting others, experience sharing, social activities, team collaboration, communication and coordination, and supporting others. Three are "task-oriented", including norm orientation, user orientation and specialization orientation. The rest are "self-oriented." These are working alone, insisting on self-opinion, selfishness, and no sense of responsibility. According to the result, this research concludes three propositions for the future quantitative study.

資訊系統開發過程; 專案團隊成員; 互動型態; 內容分析

IS development; Project team member; Interaction pattern; Context analysis